EXISTING CUSTOMERS
How do I set-up my online account?
Set-up Online Account Access
Setting up your online account access will allow you to view copies of your bills, account transactions, usage information and account information.
Please note that we do not accept payments through the online account portal.
Go to the following website link: my.cleancutenergy.ca
1
Enter your account number in the “Account Number or User Name” field then click the “Need to Register?” button. See example below.
2
Enter your account number, your email address, and the
verification code then click the “Register” button. See example below.
The system will send an email with instructions and a temporary password to your email.
Note: The system may take several minutes to send you the email. Only complete a new account registration once. If you do not receive the email, please contact us at welcome@cleancutenergy.ca.
3
Login to your online account using the temporary password from the email you received. You can then update your password.
How do I login to my account?
Go to the login page and enter your account number and password: https://my.cleancutenergy.ca/
IMPORTANT: If you do not have an online account you must create one first, click here for instructions.
How do I update information on my account?
Log into your online account and update your information, click save. Your changes will be reviewed by our staff and saved onto your account.
How do I monitor my usage online?
Log into your online account to view the How to Monitor Usage Guide located in the documents section.
Can I be notified if my bill or usage hits a certain amount?
Yes, you can log into your online account and set alarms for both $ amount of bill as well as usage amounts. When an alarm is set, if the criteria are met, you will receive an email notification.
How do I set up an alarm on my account?
Alarms are set through your online account.
How do I read my meter?
How do you read my meter?
Utility meters are read either remotely through the internet or manually by a Meter Reader. Manually readings are collected through the use of a handheld device that reads “touch pads” on the outside of buildings. The touch pads are wired to your water meter in your home. The Meter Reader does not need to enter your home to collect a reading.
What fees can I expect?
Set-up Fee
A one time set-up fee is applied to every new account. The amount will be identified in the Welcome Package and will be charged on your first bill. This fee can not be waived.
A security deposit is required in the event a bill is not paid, this deposit will be used to cover arrears. It is charged on the first bill and held on account for a period of one year and returned back with interest. If payments are made late, the deposit will be held longer.
Can I get the deposit waived?
Yes, by registering for Pre-Authorized Debit (PAD) or by providing a Credit Reference letter from a previous utility provider which states you have had a good payment standing for the last 12 months.
Administration Fee
This is a monthly fee applied to each bill which covers the costs associated with Clean Cut Energy providing submetering, depending on the building it may also include equipment rental fees. It includes a minimum base monthly cost and is prorated by the number of days in the billing period.
Delivery Fee
Bills that have electricity charges on them will have a Delivery Fee. These encompass charges that are regulated by the Ontario Energy Board (OEB) as well as our administration fees to provide this service which may include equipment rental fees. The OEB portion covers costs associated with maintaining infrastructure such as hydro towers and power lines and it has many factors in how it is calculated and it varies depending on usage. Here is a link to the OEB’s website which provides more information on the Delivery Fee https://www.oeb.ca/rates-and-your-bill/electricity-rates/understanding-your-electricity-bill
What is the Conditions of Service?
Our Conditions of Service is a living document and as such is subject to change over time.
This document forms part of a Contract made between CCE and a customer, as such is important for you to review. This Conditions of Service document supersedes any previous document containing conditions of services, oral or written by CCE as of the effective date of its’ posting for our customers. The revised current version of the Conditions of Service document can be viewed by clicking the button below.
There is a two (2) month review period in which customers may submit any questions or concerns regarding the changes to CCE. Methods include:
Email: customerservice@cleancutenergy.ca
Phone: (226) 780-0284 x 3 and speak to a customer service representative. The office receives calls from 9 am to 5 pm, 5 day per week (eastern standard time) excluding weekends and holidays.
Mail: written letter to the following address:
Clean Cut Energy Corp. Conditions of Service
PO Box: 25008 17-370 Stone Rd. W
Guelph, ON N1G 4T4
How do I close my account?
You can request to close your account by visiting this link and filing out the form: https://my.cleancutenergy.ca/?pg=Close
Still have questions?
Please contact our Customer Service department between the hours of 9 am – 5 pm EST
Phone 223-780-0284 ext 3 or Email billing@cleancutenergy.ca
*NOTE: If you do not get a live agent, please leave a voice message and someone will return your call within one business day.
