NEW CUSTOMERS

Welcome to Clean Cut Energy!

If you live in a condo or building using Clean Cut Energy utility services, you are in the right place! To use our services, you must set up an account. See below for instructions.

What is Submetering?

Condo developments will typically receive one big bill for all utility use in the condo complex and that bill is then divided and charged equality to the occupants of the units. With submetering, each unit has its own meter and is billed directly only for what they use!

Benefits of Clean Cut Energy Submetering Services

You only pay for what you use
Energy and water conservation opportunities

Savings on monthly admin fees
Fewer utility accounts and fees

Reduced condominium fees
Ability to monitor usage online

Setting up your account is a two step process. Please follow the steps outlined below.

Step 1: Account Set-up

Click on the box below that matches your profile, either an owner or a tenant.

You are a condo unit owner in a building using Clean Cut Energy services.

You are renting a condo unit or apartment in a building using Clean Cut Energy services.

Please note we have a Tenant PAD Policy which requires all new Tenants to be on PAD payment.

Please ensure you complete the PAD Authorization Form (click the button below to download) and email it to welcome@cleancutenergy.ca along with your banking information (picture of a void cheque or PAD form from your bank) in order to have your new account request processed.

PAD Authorization Form

Step 2: Set-up Online Account Access

Setting up your online account access will allow you to view copies of your bills, account transactions, usage information and account information.

Please note that we do not accept payments through the online account portal.

Step 1

Go to the following website link: my.cleancutenergy.ca

Enter your account number in the “Account Number or User Name” field then click the “Need to Register?” button. See example below.

Step 2

Enter your account number, your email address, and the verification code then click the “Register” button. See example below.

Account Registration

The system will send an email with instructions and a temporary password to your email.

Note: The system may take several minutes to send you the email. Only complete a new account registration once. If you do not receive the email, please contact us at welcome@cleancutenergy.ca.

Step 3

Login to your online account using the temporary password from the email you received. You can then update your password.

Have questions?

Please contact our Customer Service department between the hours of 9 am – 5 pm EST

Phone 223-780-0284 ext 2 or Email welcome@cleancutenergy.ca

*NOTE: If you do not get a live agent, please leave a voice message and someone will return your call within one business day.