Privacy Policy
Clean Cut Energy Corp. (CCE) is concerned about privacy matters and wants you to be familiar with how CCE
collects, uses and discloses your personal information.
1.0 INTRODUCTION
Clean Cut Energy Corp. (CCE) is concerned about privacy matters and wants you to be familiar with how CCE
collects, uses and discloses your personal information.
Terms used in this document:
“Privacy Policy” hence forth referred this document.
“personal information” means any information about an identifiable individual.
“CCE”, “we”, “us” or “our” means Clean Cut Energy Corp., “customer”, “you”, and “your” means the individual who is a customer, prospective customer, vendor or other individual member of the public whose Personal Information is in our possession or control.
This Privacy Policy does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. CCE does, however, protect the confidentiality of such information in accordance with the law, including regulatory codes of conduct issued by the Ontario Energy Board, and contractual arrangements.
This Privacy Policy explains CCE’s commitment to and recognition of Our obligation to meet the spirit and terms of applicable privacy laws and regulations including, but not limited to, the Personal Information Protection and Electronic Documents Act (Canada) and the Municipal Freedom of Information and Protection of Privacy Act (Ontario). Further, this Privacy Policy explains Our information practices and the choices you can make about the collection and use of your personal information.
This Privacy Policy is forms part of the Conditions of Service of the website operated or provided by CCE.
By accepting service from CCE and using the CCE Website, or otherwise providing CCE with your
personal information, you are accepting the practices described in this Privacy Policy, as they may be amended by CCE from time to time. The terms in this Privacy Policy may be subject to change from time to time and notice of changes may not be announced publically so you should review this Privacy Policy to monitor it for changes periodically
2.0 ACCOUNTABILITY
CCE is responsible for all personal information within its possession or control, including any personal information that is transferred to third parties for legal, regulatory, processing, storage or other purposes. We have employees who are accountable for compliance with these privacy and security principles. Our privacy officer is responsible for compliance and commitment to this Privacy Policy. We require a comparable level of protection from all CCE’s third party relations.
3.0 COLLECTION AND USE OF PERSONAL INFORMATION
Any personal information that is collected by CCE is done so for a purpose. CCE identifies the purpose for which your personal information is collected and will be used or disclosed. All personal information collected by CCE from customers and other individuals (as applicable) is collected, at a minimum, for the following purposes:
· identification or/and contact with customers, respond to customer inquiries and otherwise
maintain business relations with Our customers;
· delivery and maintenance of utility services for Our customers;
· bill and collect utility payments from customers;
· establish customer credit worthiness;
· establish and administer for pre-authorized and other payment plans;
· administration and management of CCE’s business operations;
· legal, regulatory and market operation requirements;
· assistance to prevent or investigate fraud, theft of utilities or other breaches of the law;
· provide customers with information about CCE’s services, the electricity industry, rates and
energy conservation or other programs;
· request customer participation in surveys or contests;
· notification of customers about events, causes or programs sponsored by CCE;
· collect and perform statistical analyses of user behaviour and characteristics, in order to measure
interest in and use of the various sections of a CCE Website so as to improve design, navigation
and experience of such CCE Website;
· preparation of Our financial records.
We may monitor and/or record any telephone conversation with you for quality assurance and training
purposes.
4.0 CONSENT TO COLLECTION, USE OF PERSONAL INFORMATION
CCE will obtain customer consent before, or when, it collects, uses and/or discloses personal information. CCE will not use or disclose your personal information for purposes other than those for which it was collected except with your consent or as permitted or required by law or regulatory authorities. Your consent to the collection, use and/or disclosure of your personal information may be either express or implied, depending on the circumstances, the purposes for which such personal information is being
collected and the sensitivity of the information.
Consent may be given by an authorized representative such as a legal guardian or person with power of attorney. Consent may also be obtained directly from you or from a third party that has obtained your
consent to disclose your personal information to CCE.
By accepting service from CCE, using the CCE Website, or otherwise providing CCE with your personal information, you will be deemed to consent to CCE’s use of your personal information for the purposes outlined above. Otherwise, CCE will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your personal information. You can change your consent
preferences at any time by contacting CCE.
5.0 LIMITATION OF COLLECTION OF PERSONAL INFORMATION
CCE collects only the information required to provide our services to you. CCE will collect personal information only by clear, fair and lawful means. We will not, as a condition of supplying you with a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the specified, legitimate purpose.
The types of personal information that CCE collects from individual customers typically includes: Customer name and address (mailing and service address) and other contact information; facts about historic and current consumption of utilities for your home or business; customer transactions with CCE (i.e. account number, account balances, payment history, and account activity); general financial information (i.e. credit and reference information); identifying information; some medical information to be used in case of planned power outages; financial institution information requested for pre-authorized payments; and information CCE may receive from you through your correspondence or communications with CCE. Depending on the circumstances, CCE may collect some or all of the foregoing personal information listed above from you.
6.0 DISCLOSURE, USE AND/OR RETENTION OF PERSONAL INFORMATION
Because of the structure of the utility sector in Ontario, it may be necessary to share your billing and consumption information with third party billing and settlement agencies, property management companies, condominium corporation or building owners. Your personal and other information may also be shared or disclosed to other agencies or organizations as required or permitted by law or regulatory authorities. Under certain exceptional circumstances, CCE may have a legal duty or right to disclose personal information without your knowledge or consent.
Under certain exceptional circumstances, CCE may have a legal duty or right to collect, use or disclose your personal information without your knowledge or consent. In accordance with applicable laws, each of the CCE entities will not disclose any consumer information (which may include personal information) to any of its respective affiliates without your written consent except where consumer information is required to be disclosed: (i) for billing or market operation purposes; (ii) for law enforcement purposes; or (iii) for the purpose of complying with a legal requirement or (iv) for collection of unpaid invoices.
CCE does not disclose personal information to any organization or person for any reason except as set out in this Privacy Policy and for the following purposes: (i) We may use service providers located outside of Ontario, and, if applicable, your personal information may be processed and stored in other countries and therefore may be subject to disclosure under the laws of those jurisdictions; (ii) in the unlikely event of a proposed sale of CCE’s business or assets (or a part thereof), or a merger or amalgamation of CCE with another company, We may disclose your personal information to third parties such as prospective purchasers of CCE’s shares, business or assets, and to their lawyers, accountants, financial advisors,
agents and other representatives as necessary for the purposes of such transaction and upon completion of such a transaction, your information will be one of the transferred assets; and/or (iii) where CCE has obtained your explicit consent.
You are deemed to consent to disclosure of your personal information for those purposes. If your personal information is shared with third parties, those third parties are bound by appropriate agreements
with CCE to secure and protect the confidentiality of your personal information. CCE will retain your personal information only for so long as is necessary to fulfill the purpose for which it was collected and to meet legal and contractual obligations. We will employ explicit retention periods for closed accounts, after which the personal information is destroyed or made anonymous.
7.0 UPDATING PERSONAL INFORMATION
In order to ensure the reliable delivery of utility service and the correct billing for such service, all personal information will be kept accurate, complete and up to date. You may request access to the personal information CCE has on record in order to review and amend the information, as appropriate. To access your personal information, refer to the “Contact Information for CCE” section below.
8.0 THE SECURITY OF PERSONAL INFORMATION
CCE take steps to safeguard your personal information, regardless of the format in which it is held, including, but not limited to: (i) physical security measures such as restricted access facilities and locked filing cabinets; (ii) electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers; (iii) organizational processes such as limiting access to your personal information to a selected group of individuals; and (iv) contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.
It is important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you have finished using any shared computer and it is always recommended that the computer cache be cleared of your personal information so it is not accessible by future users.
9.0 PRIVACY AND SECURITY POLICY
We are committed to providing you with understandable and easily available information about the policy and practices related to management of your personal information. This policy and any related information is available at all times on the CCE Websites or on request.
10.0 ACCESS TO STORED PERSONAL INFORMATION
You can request access to your personal information stored by CCE. To contact CCE, refer to the “Contact Information for CCE” section below. Upon receiving such a request, the applicable CCE will: (i) obtain satisfactory proof to confirm your identity; (ii) inform you about what type of personal information it has on record or in its control, how such information is used and to whom the information may have been disclosed; (iii) provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information; and (iv) make any necessary updates to your personal information.
11.0 CONCERNS AND COMPLAINTS ABOUT PRIVACY
CCE responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and Our privacy policies and procedures.
12.0 PRIVACY AND THE CCE WEBSITE(S)
We receive and store certain types of information whenever you interact with CCE online.
CCE employs software programs that monitor network traffic. These programs record the Internet Protocol (“IP”) addresses of computers, mobile and other devices that visit CCE Websites. They also may record the date and time of visits, the pages viewed, and the browsers and operating systems used by visitors. We do not attempt to link this information to the identities of individual users, unless an attempt to damage the CCE Websites has been detected.
Portions of CCE Websites use statistical tools that may be operated by third party providers (collectively, the “Analytical Tools”). The Analytical Tools may use “cookies” which is a small piece of information that a website transfers to the visiting computers’ for record-keeping purposes. A cookie is used to help a website distinguish a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing that website. Cookies do not contain information that identifies you personally.
The information generated by the cookies about your use of the CCE Websites (including your IP address) will be transmitted to and stored on servers that may be located outside of Ontario including, but not limited to, the United States, by the applicable third party provider of an Analytical Tool. This information will be used for the purpose of evaluating your use of CCE Websites, compiling reports on the activities of a CCE Website and providing other services relating to the activity of CCE Websites and
Internet usage. The third party providers of Analytical Tools may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf. By using a CCE Website, you consent to the processing of data about you by third party providers of Analytical Tools in the manner and for the purposes set out above.
The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of essential features of the CCE Websites, We recommend you leave them turned on.
13.0 WEBSITE LINKS
CCE Website(s) may have links to third party websites that CCE does not own or maintain. Links to other websites or other resources which are not created or controlled by CCE (“Linked Sites”) are intended for convenience only. Linked Sites are wholly independent from CCE, therefore CCE has no control over any products, services, materials, or other information contained in or available through these third party websites. We make no representations or warranties about the privacy practices of those websites.
Therefore, access to any third party websites through CCE Websites, regardless of whether the third party website is a Linked Site or not, is entirely at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive devices, programs.
14.0 CONTACT INFORMATION FOR CCE
Ways to contact CCE:
· Phone: 226-780-0284 (customer service or billing department);
· Fax: Us at 226-780-0285;
· Email: info@cleancutenergy.ca – Attention: Privacy Officer
· Mail: Clean Cut Energy Corp., PO Box: 25008, 17-370 Stone Rd. W, Guelph, ON, N1G 4T4
If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact us by mail: Clean Cut Energy Corp., PO Box: 25008, 17-370 Stone Rd. W., Guelph, ON, N1G 4T4, Attention: Privacy Officer.
