Through this time, we will continue to provide customer service during normal operating hours (Monday to Friday 9am – 5pm). This includes phone calls and email responses to assist you with any questions you might have. We ask you to please be patient with our staff as they may be experiencing higher than normal inquiries. Additionally, we understand the financial hardship which may result for some of our customers that are unable to work during this time. We are committed to doing what we can to help and will be working with customers on a case-by-case basis to identify resolutions for payment with things like payment plans. If you find yourself in a situation where you are finding it difficult to make payments as a result of the COVID-19 pandemic, please contact our customer service department at firstname.lastname@example.org or (226) 780-0284 x2.
The federal government has announced financial support for all those financially impacted by COVID-19, we trust that this support will greatly help our communities through this time and encourage you to get more information at www.canada.ca. Any potential temporary changes to utility rates or the creation of any special financial assistance programs will be determined by the Ontario Government in consultation with the Ontario Energy Board (OEB). Should these measures be put in place, we are committed to implementing them for those customers for whom they apply.
Condominiums are first and foremost communities. We believe that history has shown us that the character of a community is most prominently displayed during difficult times by people that put their differences aside to achieve a common good. At the moment, that common good is self-isolation and reducing the potential spread of this virus. It is vitally important that during self-isolation you still remain connected virtually by phone, email, text or through social media to those in your community so neither of you feel alone. Fear and panic is as much our enemy as this virus and it has its roots in disconnected isolation. Staying connected with those you care about is the best way we know of to keep each of us focused on the wellbeing of our family, friends and neighbors during this time because we all face this situation together.
CCE stands ready to help the communities we serve, however we can, during this difficult time and we will inform you as we identify more ways to be of assistance.
Mike Kazmaier, P.Eng
Clean Cut Energy Corp.