There may be a water leak in the unit. Sometimes this can be a shock to homeowners as we often envision leaks as visible and audible, however, they can sometimes go back down the drain without ever being noticed or be intermittent.
We recommend the following two actions be completed if you do not have online hourly readings:
- Take Photo of Meter Reading
We ask that you take a photo of your meter and send it to us as at email@example.com so that we can review the reading and ensure it is accurate. The photo should include the serial number on the meter as well as the reading. If there was an error in the reading, the amount will be revised on your account.
We have attached a Meter Reading Guide that will assist you in identifying the model of meter within your unit and how to get the reading.
- Complete Leak Test
We recommend that after taking the photo of the meter reading you run a leak test. Ensure there is nothing using water in your unit (e.g., dishwasher, flushing toilet, laundry, shower, sinks etc.) and watch the meter to see if it is recording water usage and increasing. If the number is still increasing, you likely have a leak and we recommend you contact a plumber to complete an inspection.