EXISTING CUSTOMERS

Close My Account

Close my account and request a final reading

Please complete the Close My Account Request Form. No further action is required. You can expect to continue to receive a bill until the end of the billing period reaches your close account date.

LANDLORDS / RENTAL PROPERTY OWNERS

Please note that this form is only to be completed when you have sold your property.

It is not to be completed if you are a current legal property owner who has tenants that will be occupying the property.

All legal property owners must have open, active accounts. You will not be invoiced for any usage for the duration of time that the tenant account is open.

TENANTS

When completing a close account request form, please ensure you use your rental lease end date (e.g., Aug 31) as the account close date, regardless of the day you physically vacated the unit.

Close My Account Request Form

I closed my account, why are you still billing me?

Utilities are always billed after you have used them. There will be a delay from when you consume the utilities and when you are billed for them. Please refer to the bill period dates in the top right corner of your bill. You may receive 1-2 bills after moving out of the unit.

I have closed my account but I have a credit balance, how do I get that back?

Account credits are returned to customers by e-transfer on a monthly basis. Credits are returned only after the last invoice has been issued and paid in full. Any credits on the account which are not part of a security deposit are charged a $30 + tax processing fee.

I have closed my account, how do I get my security deposit back?

All security deposits collected are released back on the account after 1(one) year of good payment. If you are closing your account prior to the 1(one) year, your security deposit will be released on the account upon the release of the final invoice on the account. Any remaining funds will be sent to you via e-transfer (see response above for further details).